Port Forwarding


One method to connect Phone Manager from outside the local network is to use Port Forwarding. This involves reconfiguring the customer's firewall or router to forward traffic on specified ports through to the either the Mitel Communication Service or the MiVoice Office 250 telephone system.


If you are connecting through a Mitel MBG please refer to either:


MBG with Phone Manager Desktop  

MBG with Phone Manager Mobile

   

WARNING - Port Forwarding is a security risk when opening up SIP ports on the telephone system to the outside world. Mitel does not recommend using Port Forwarding for external Softphone connections. 


Port Forwarding for Remote Phone Manager Desktop Connections


 Configure the ports shown below to be forwarded to the IP address of the MCS server:

PortTargetDirectionDescription
TCP 8187 & 8186MCS ServerInboundUsed to communicate to the MCS server to provide configuration, user data, chat etc.
TCP 8188MCS ServerInboundIntegration Services, only required if client access to the server-side API is required
TCP 2001MCS ServerInboundUsed to provide telephony status and real-time data.
TCP 8204MCS ServerInboundUsed to provide Personal Wallboard real-time data.
UDP 5060*MiVoice Office 250Inbound/OutboundSIP connectivity to the telephone system, used by the Phone Manager Desktop Softphone.

 * Only required when the Softphone is running


Port Forwarding for Remote Phone Manager Mobile Connections


 Configure the ports shown below to be forwarded to the IP address of the MCS server:

PortTargetDirectionDescription
TCP 8185MCS ServerInboundUsed to communicate to the MCS server to provide configuration, user data, chat etc.
TCP 8190MCS ServerInboundSoftphone Audio